Computer issues prevented branches of the Bureau of Motor Vehicles across the state from completing transactions Saturday, but they are working to help inconvenienced customers.
"The problem involved a router within the state computer network," BMV spokesman Greg Cook said. "This hardware problem was not solely in the BMV network."
Complications were compounded as July 15 was one of the two expiration dates for residents to renew vehicle registration.
"The network, which is operated by the Indiana Office of Technology, was fixed by late Saturday afternoon," Cook said.
In order to aid customers, the BMV issued 14-day extension for driver permits and licenses, identification cards and vehicle registrations.
The BMV is also providing "come back" passes. The passes allow customers to go to the head of the line to complete transactions when they return.
Late fees will also be waived for customers with extension permits for vehicle registrations which expired on Sunday, as well as drivers licenses and ID cards that expired on Saturday. For customers with those expirations dates but no extension permit, late fees will be waived through this Saturday, July 21.
"With the computer problems being out of our control, we want to do what we can to help all our customers," Cook said.
Law enforcement agencies have been notified of the extension permits and the BMV has asked for leniency for customers unable to complete the transactions they needed.
Branches will remain open for standard business hours, with no delays or problems anticipated.