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Thursday, May 5, 2016

Cable TV company apologizes

Friday, June 25, 2004



A mix-up in an automated mailing system caused 4,000 Charter Communications customers some undue stress and customer service representatives some undoubtedly nasty phone calls.

Charter Communications recently announced that customers in five communities in Illinois and Indiana, including Brazil, mistakenly received letters notifying them of a price increase for their service. The letter was not intended to go to Charter customers in Brazil and surrounding areas.

The letter told customers that a promotional package they ordered had expired and they would be charged a full amount for the service, Charter Director of Communications Anita Lamont said.

"We are sending letters correcting the error to make certain that our customers in those communities understand it does not apply to them," Vice President of Operations David Miller said in a press release. "Increasing the price for service is something that only occurs when promotional packages run their course or costs for programming or other business costs rise."

Miller also said Charter would be sending a letter of apology to those customers who were mistakenly sent the letter.

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