Cinergy customers will soon have a new option to pay their electric bill. If they want to drop off their payment, they will have to go to a new location, too.
PSI Energy, the Indiana operating company of Cinergy Corp., announced Monday it plans to close its Brazil customer payment counter but will be offering a new payment option in its place. The closing will not affect Cinergy/PSI's em-ployees who repair, install and engineer electric service. They will continue to operate out of the local area in order to quickly respond to electric outages and assist customers with the design phase of new projects.
The company will be making arrangements with a local agency or retailer to collect payments for Cinergy/PSI. The company is currently working on identifying a location where it can offer both the same or increased hours and accessibility for customers. Cinergy/PSI customers will be able to simply present their bill or account number at the local site along with cash, check or money order for their payment and receive a receipt. The Brazil office, which has one customer service representative, will close its payment counter at the end of the business day on May 13.
"Of the customers who visit our office, about 90 percent of them come in only to pay their energy bill," said Rick Burger, Cinergy/PSI Brazil customer relations manager. "We have an increasing number of customers taking advantage of more convenient payment alternatives, and for customers who prefer to pay their bills in person, we'll make sure we find a convenient location where they can continue to do so. Our aim is to offer customers bill payment options that fit their needs and preferences."
Cinergy/PSI customers also now have the option of viewing and paying their bills electronically. Customers can enroll online and pay their bills over Cinergy's Web site, www.cinergy.com, at no charge. Customers may also pay by mail or have monthly payments automatically de-ducted from a checking account through Bill Payer 2000. The company also offers Cinergy/PSI customers Speedpay-- where customers can pay over the phone or Internet using a credit card or check. Other customer service requests may be handled by calling customer service at 1-800-521-2232 or by accessing the company's online services at www.cinergy.com.
"We continue to emphasize prompt restoration of electric service when outages occur," Burger said. "We have made significant investments in technology that allow us to assess system damage more quickly and use our resources more efficiently to restore service."
Additionally, community involvement by Cinergy employees and support from the Cinergy Foundation will continue. An area manager will remain active in civic organizations, economic development efforts and local customer service issues.
PSI Energy is Indiana's largest electric supplier, serving more than 700,000 customers in 69 of the state's 92 counties. The company serves approximately 11,000 in its Brazil district.