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Saturday, Aug. 30, 2014

New software helps Sheriff's Department

Friday, November 2, 2007

(Photo)
Clay County Sheriff's Department Road Deputy Brad Hardy completes a report using the department's new software, Intelli-Force, which was installed in October. Jason Jacobs Photo.
Filing reports has become easier for the Clay County Sheriff's Department.

The department has completed the installation of Intelli-Force, a new software system accessable for all law enforcement officials in Clay County.

"The software is used by the dispatchers, deputies and the jail itself," Clay County Sheriff Mike Heaton said. "It is also used in the prosecutor's office, where the judges also have access to the software."

Intelli-Force replaces the old software, which had been used since 1996 and had become out of date.

"The old system had all the available updates included in it and we started to have a lot of problems with it," Heaton said. "The system would shut itself down because, at times, it had trouble handling all the information we had to input."

The old software included two separate programs, PoliceTRAK for the officers and JailTRAK for the jail, which made work very tedious for the department.

The Intelli-Force software has all the features of both the old systems in one.

"The new software is so much more efficient because we can attatch photos of crime scenes, victims and crashes right on the incident report," Heaton said. "It used to be that we had to save the photos in a separate file and have to track down both the report and the photo in different places in order to get the information we needed."

Clay County Information Services Director Scott Hill assisted in the installation of the software and is helping the department adapt to how it works.

"Implementing the software into the network was the easy part," Hill said. "The hard part has been trying to break the habits the department has gotten into through using the old software for so many years."

The new software allows law enforcement officials to access different sets of information as they need it.

"One feature which I like is the ‘Master Name' portion of the software," Heaton said. "Any name we enter into the system is stored in this section and when we type in a specific name, it brings up any citation reports or interviews we have stored in the system."

The software also keeps track of all accident, offense/incident and citation reports, along with CAD sheets, which outlines the dispatcher's calls for service for any incident.

Heaton said another positive of switching to this software is that the company is from Indiana.

"Our old software was from a company out of Florida, and Intelli-Force comes from K and K Management Solutions out of Danville," he said. "This helps out a lot because if we have a problem, the company can send a representative to look the problem over instead of having to explain it over the phone."

Hill met with representatives from K and K Friday to work out kinks in the newly installed software.

"We kind of expected to have some problems at the beginning as we adapted to the software," Hill said. "Right now we just have a couple of little quirks in the reporting portion."

Hill and Jail Administrator Ken Rollings visited the Hendricks County Sheriff's Department Thursday to see how they adapted to the system and to find other features Clay County may want.

"They are running an older version of Intelli-Force, and we just wanted to see their everyday process," Hill said. "We got a lot of information out of the trip and now Hendricks County wants to come see our software and gauge whether or not they would want to upgrade to the version we have."

Heaton said the new software will also be included on the laptops the road deputies carry in their vehicles, along with the new eight-county ThinkMap which is being implemented by the Clay County Emergency Management department.

At first the deputies were unsure of the software, but they are starting to come around.

"It was a bit of a pain at first," Road Deputy Brad Hardy said. "However, it works great and I love having everything on one page instead of searching for every separate thing I need for my reports."



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