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FSSA teams with state agencies to create flood victim hotline

Thursday, July 10, 2008

INDIANAPOLIS -- The Family and Social Services Administration (FSSA)?recently created the Indiana Flood Victims eHealth Support Center (1-877-788-5888) to assist disaster victims across the state.

The support center will allow doctors to access flood victims' medical information.

FSSA?is partnering with the Regenstrief Institute Indiana Health Information Exchange (IHIE), who is handling the calls, and Electronic Data Systems (EDS).

"State agencies have been working around the clock to assist flood victims in a variety of different areas and we are happy to be a part of the effort,"?Medicaid Director, Dr. Jeff Wells, said. "The e-Health Support Center will help providers efficiently obtain all the information we have, enabling them to provide patients with a higher level of care."

Medical information is being made available through the Indiana Network for Patient Care (INPC). The INPC is a secure clinical data repository that is populated with healthcare information in collaboration with central Indiana hospitals, outpatient centers, pharmacies, imaging centers, laboratories, public health departments and insurance providers.

"We are pleased to be able to support flood evacuees and their doctors in this time of need,"?Dr. J. Marc Overhage, Director of Medical Informatics at the Regenstrief Institute, Inc., and President/CEO?of the Indiana Health Information Exchange said.

Calls will be taken 24 hours a day, seven days a week. Requests that are made to the Indiana Flood Victims eHealth Support Center will be processed within one hour.

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