INDIANAPOLIS -- The Federal Emergency Management Agency (FEMA) offers an appeals process for any disaster aid decision.
When applicants file an appeal, FEMA will review the case. Applicants wishing to appeal a FEMA decision should follow these steps:
* Before writing an appeal, applicants should refer to the information in their Applicant's Guide, which they received after registration. The guide explains what expenses are covered. (If, after reviewing the guide, residents are still dissatisfied with the disaster aid decision, they should continue with the following steps),
* Explain in writing why the amount of assistance is not correct. The letter must be signed by the person making the appeal, or by a member of the applicant's household. If the person who writes the letter is not a member of the household, there must be a signed statement from the applicant stating that person is authorized to act for the applicant,
* Include the FEMA registration number in the appeal letter, and
* Mail or fax the appeal letter to: FEMA -- Individual and households program, National Processing Service Center, PO Box 10055, Hyattsville, Md., 20782-7055, or fax to 1-800-827-8112 (Attn: FEMA -- Individuals and Households Program).
The appeal letter must be postmarked within 60 days of the date on the decision letter.
Applicants may request information about their case by requesting a copy of their file by writing to FEMA -- Records Management, National Processing Service Center, PO Box 10055, Hyattsville, Md., 20782-7055.
Applicants may also get guidance on the issue by calling the FEMA Helpline at 1-800-621-FEMA (3362) or TTY 1-800-462-7585.
FEMA coordinates the federal government's role in preparing for, preventing, mitigating the effects of, responding to and recovering from all domestic disaster, whether natural or man-made, including acts of terror.