Water utility customers’ rights protected by city resolution
The Brazil Board of Public Works and Safety has established a procedure to protect the rights of water customers who receive notice their water will be disconnected for non-payment. The procedure was put in place following a court case.
On the back of their disconnect notice will be instructions stating that if they wish to appeal the disconnection of service they must inform the mayor’s office in writing by the 19th of the month in which they receive the notice. They will then have the right to appeal the disconnection before the Board of Public Works and Safety.
Disconnection notices are sent out after two months of non-payment, said Mayor Brian Wyndham. Currently, a request for continuation of water service is considered on a case-by-case basis based on payment history and other factors.
In other business to come before the board:
• Three bids have been received for the water project on the Southwest side of Brazil and for a SCADA communications system upgrade at the water treatment plant.
All three bids were opened and taken under advisement.
• Police Chief Clint McQueen reported 787 calls for service were received in June, up about 40 calls from May. There were 79 investigations, 29 arrests, 77 tickets written, 50 warnings issued and 21 crashes.
• City workers replaced a wastewater line on Hendrix Street, west of Meridian, that went very well , said Mayor Brian Wyndham.
The workers had to remove a large amount of concrete when they thought they would be dealing with bricks, said Wastewater Superintendent Billy Goodrich.